Brian has over twenty-five years of strategy consulting and marketing experience across a variety of industries, including retail, hospitality, consumer and industrial goods, electronics & high tech, communications, automotive, resources, nonprofit, and publishing. He has particular expertise in developing customer relationship management (CRM) strategy, customer strategy, customer experience, customer insight, direct marketing, relationship and loyalty marketing solutions, and defining database business requirements.
Prior to joining Merkle, Brian was the managing partner of Customer Imperatives Group, a Minneapolis-based provider of customer-focused solutions for companies seeking to better understand and interact with their customers. Brian also spent nine years with Accenture, where he was the global lead for Accenture’s CRM Strategy & Roadmap market offering. In this role, Brian and his team collaborated with clients across industries to identify, prioritize, and plan CRM investments based on business and consumer strategies.
Brian also has experience in trade marketing in the food and retail industries, and was a product manager at General Mills in the U.S. and Canada. Brian has frequently spoken at CRM events and conferences, and has published numerous articles on CRM and customer strategy. Brian has an MBA from the Amos Tuck School of Business Administration at Dartmouth College, and a BA from Trinity College, Hartford, Connecticut.