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Eddie Batlle

Director, OCIO Principal Architect, Customer Engagement at Paypal
Eddie Batlle

Eddie's Articles, Blog Posts, Webinars and More

Delivering Real-Time Cross-Channel Customer Experiences to Improve Customer Value and Reduce Expenses

Delivering Real-Time Cross-Channel Customer Experiences to Improve Customer Value and Reduce Expenses

Satisfying service needs are an essential part of the customer experience, regardless of how the customer engages with the brand. Historically that experience was fractured due to silo’ed channel-level experiences.