We use cookies. You have options. Cookies help us keep the site running smoothly and inform some of our advertising, but if you’d like to make adjustments, you can visit our Cookie Notice page for more information.
We’d like to use cookies on your device. Cookies help us keep the site running smoothly and inform some of our advertising, but how we use them is entirely up to you. Accept our recommended settings or customise them to your wishes.
×

Scan & Know, the first in-store, app-free, product recognition technology exclusively from Merkle, empowers shoppers to know more in-store.

Using their own mobile device, shoppers can scan any item in-store to learn more about the product details and price, add items to their wish list and registry, or have the item shipped to their door.

Scan & Know is:

  • App-free. No app, no queuing, and no additional hardware is required.
  • Seamless. Our patent-pending product recognition technology seamlessly integrates into a retailer’s existing website, customer profiles, and loyalty programs.
  • Drive Sales. Increase online sales for out of store or out-of-stock items.

Want to create a VIP, checkout free experience, too? Learn more about our app-free contactless checkout technology that seamlessly integrates into Scan & Know for the ultimate in-store contactless shopping experience.

69 %
of U.S. consumers would rather review a product on their phone than speak with an in-store associate (eMarketer)
74 %
of U.S. consumers use a mobile device for product research while shopping in-store (Statista)
78 %
of U.S. smartphone users will not download an app to continue a transaction (Digital Information World)
150 %
how much more emotionally connected customers will spend annually vs. regular, satisfied customers (Motista)

How It Works

1. Scan

Shoppers scan products in-store with their mobile device.

2. Know

Product content from the retailer launches on-screen.

3. Go

Shoppers can view product details, add items to wish lists and registries, or have them shipped to their door.

 

 

 

Go live quickly

Scan & Know gets you to market quickly with a test in weeks. It includes:

  • Rapid in-store test-and-learn plans
  • Flexible ongoing enhancements and customizations
  • Integrate our app-free contactless checkout technology

 

Integrate with ecommerce providers

Scan & Know works on major ecommerce platforms such as:

  • Salesforce Commerce Cloud
  • Adobe Commerce
  • BigCommerce
  • Shopify
  • Others in development

 

 

 

 

Everything Shoppers Need

Scan & Know offers consumers the power to learn more about any product they’re interested in while shopping in physical stores. The app-free amplified assistance means they no longer have to track down store associates, search for in-store hardware that only provides limited information, or manually look up products on their own. From knowing a product’s ingredients to seeing out-of-stock sizes, all consumers have to do is scan.

 

 

 

 

Meet Your Business Outcomes

Scan & Know helps brands avoid lost sales due to in-store issues such as a lack of customer service or out-of-stock products. Now, brands can improve customer service, increase sales, and customer loyalty without increasing staffing costs or investing in additional hardware. Our patent-pending product-recognition technology has one of the highest scan success rates in the industry at 99.98%, based on data provided by Scandit.

 

 

In Our Company