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Better Digital Product Content Across Channel Partners Improves Traffic and Revenue

A tech manufacturer leaned in to digital transformation, using a scoring method to improve search traffic and increase revenue.

Challenge

Buyers are beginning their shopping journeys online. As a result, this technology manufacturer wanted to accelerate its digital transformation. To facilitate this, the manufacturer needed to ensure that its channel partners represented its products accurately. Also, the manufacturer had anecdotal evidence that channel partners with better content experienced better conversion​.

However, manually monitoring content across several channel partners was cumbersome. Multi-lingual channel partner websites added to the complexities. The manufacturer lacked the in-house expertise to address this.

Approach

We implemented a three-phase approach:

  1. Content audit and recommendations
  2. Content enrichment
  3. Measurement and scale

 

Content audit and recommendations:

We provided a quantifiable scoring framework to measure the brand’s content quality across channel partners. The brand’s content was also benchmarked against its competition. Actionable recommendations were provided based on the content audit and scores. Some of these recommendations included improvements in product titles, description, and keywords.

Content enrichment:

We worked with the business to prioritize products and recommendations. We began implementation by, first, outlining a measurement framework, and then enriching content. The enhanced content was then deployed to channel partners.

Measure and scale:

Within two weeks, we began measuring the impact of content enrichment across some key metrics.  Learnings were leveraged to scale content interventions across more products.

 

 

Results

12%
Increase in search traffic
26%
Higher revenue
81%
Improvement in content score

Keys to success

Technology-enabled approach to monitor content across several multi-lingual channel partner sites
Quantifiable scoring method that provides a content score as compared to competition across channel partners
Actionable recommendations to improve content
Expertise to enrich and deploy content at scale as well as measure impact of content interventions on conversion

Discover how we did it. Contact us today.