First, the team began updating the Neutrogena online holiday shop, which was developed for the brand in 2017, incorporating seasonal bundles, promotions, and offers. The team also grouped products by gifting categories, such as products for your best friend and self-care recommendations.
Built in 2018 by DEG, The Bar — Neutrogena’s online resource for top beauty, skin, and lifestyle tips and trends — also received an update. DEG highlighted the seasonal holiday products in several gift guides, providing website visitors with recommended products by price range and skin-care concerns, e.g., acne.
Next, was the development and implementation of Neutrogena Skin360 PWA into Neutrogena.com, providing the skin assessment technology to more consumers. Using the Skin360 app, consumers can assess their skin and create a custom skincare routine from their desktop or smartphone. No app download is required. DEG’s engineering team collaborated with Neutrogena to install Einstein to integrate with Salesforce Commerce Cloud to gather consumer data from Neutrogena.com for future marketing initiatives.
Using Journey Builder in Marketing Cloud, we created audience segments based on personas and made strategic recommendations for frequency and cadence of messages sent to each audience.
To improve engagement in 2020, email subscribers received early access to the brand’s Black Friday sales on Wednesday, giving loyal subscribers a VIP feeling. The team built and deployed all Neutrogena holiday emails within Marketing Cloud and executed resends based on initial Black-Friday-sale email engagement.