Merkle was selected as the partner to enable the client's customer-centric vision. We identified three proofs of concept using first-party data and personalization to prove value. The use cases were identified as follows:
Integrate data: Merkle built a single customer view for marketing efforts. This involved bringing over 20 data sources into Merkle’s Rapid Audience Layer (RAL) solution and proprietary identity platform, Merkury to consolidate customer records and establish identity. Lytics customer data platform (CDP) was integrated with RAL to manage and activate audiences.
Collect data: Increase data collection and resolve data to individual customers. This involved collecting richer zero-party data on customer snack preferences, tagging over 25 web properties to connect identities, and also using consumer-focused engagement activities to gather first-party data.
Enable analytics: Develop business and marketing insights from the data to power the marketing itself — such as machine learning in the CDP, segment insights, and channel insights.
From there, three proofs of concept were developed for three sub-brands.
Capture first-party data on owned properties: The client's CDP was used to ask for email addresses on the Snackworks recipe website. Collecting this data converted unknown users, which enhanced media targeting and personalization.
Use the CDP to enable website personalization: This effort focused on changing user behavior by delivering personalization on the Sour Patch Kids website, which has an e-commerce component for fans and gifting. Using the CDP, a pop-up offer was shown on the shopping cart page for consumers who were engaged in the purchase funnel.
Activate first-party data in media: Power media to drive submissions and conversions. For one cookie brand, the Facebook connector was used in Lytics to create look-alike audiences in a campaign that drove people to a promotion.