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Our Work - Retail & Ecommerce

Highlighted Work

UGG Rewards: Getting to Know Your Customers through Engagement

UGG Rewards has experienced across-the-board increases in all KPIs for members, including average order value, frequency of engagement and sales frequency.

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Dynamic Amazon Bidding Strategy Drives Tremendous Growth for Retailer

Our client was new to Amazon Sponsored Products, only having tested the platform for a three-week stint prior to coming to Merkle.

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The UGG Rewards program on mobile

UGG Rewards: Getting to Know Your Customers through Engagement

UGG Rewards has experienced across-the-board increases in all KPIs for members, including average order value, frequency of engagement and sales frequency.

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Dynamic Amazon Bidding Strategy Drives Tremendous Growth for Retailer

Dynamic Amazon Bidding Strategy Drives Tremendous Growth for Retailer

Our client was new to Amazon Sponsored Products, only having tested the platform for a three-week stint prior to coming to Merkle.

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1-800-FLOWERS.com, Inc.: Getting to Know Your Customers Across Multiple Brands

1-800-FLOWERS.com, Inc.: Getting to Know Your Customers Across Multiple Brands

CRM and campaign data integration is helping 1-800-FLOWERS better track lifetime customer value by measuring revenue per member, member activity, frequency of engagement, cross-brand shopping

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Global Entertainment Company Cross-sells to Most Valuable Customers

Global Entertainment Company Cross-sells to Most Valuable Customers

We helped an international entertainment manufacturer looking to create a multi-phased set of programs that expanded and transformed their current digital marketing capabilities.

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An Enterprise-Wide Analytics Solution for a Multi-Billion-Dollar Global Retailer

An Enterprise-Wide Analytics Solution for a Multi-Billion-Dollar Global Retailer

Merkle launched an enterprise-wide analytics solution for a multi-billion-dollar, global retailer with operations in eight countries.

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Sweetwater: Accelerating Revenue Growth with Account Restructure

Sweetwater: Accelerating Revenue Growth with Account Restructure

With an already mature account, we accelerated SEM revenue growth to 31% by revamping campaign and ad group structure.

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Eastwood: Driving Brand Searches and Incremental Sales with Video

Eastwood: Driving Brand Searches and Incremental Sales with Video

We helped create a 220% lift in brand searches and a 1,300% lift in product searches with video content campaign.
 

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A big-box retailer partners with Merkle and Adobe to save $1M in costs

Big-Box Retailer Saves in Analytics Costs

One of the world's largest retailers saved $1M in analytics costs by transitioning to an enterprise Adobe platform that reduced the time needed to generate reports.

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International Strategy Playbooks Lead to Global Search Revenue Growth

International Strategy Playbooks Lead to Global Search Revenue Growth

We developed country-specific playbooks with key considerations for a major retailer to improve the client's ability to execute regionally.

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Onboarding Emails and Lifecycle Management Increase Customers’ Lifetime Value Potential

Onboarding Emails and Lifecycle Management Increase Customers’ Lifetime Value Potential

An email program customized to first-time online purchasers helped a retail clothing brand reduce low retention rates among new buyers.

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Going from a two-site solution, to Responsive Design in under 12 Weeks with 1-800 Contacts

Responsive Design with 1-800 Contacts in Under 12 Weeks

After careful analysis of 1-800 Contacts analytics and data, we designed a responsive experience that delivered conversions and easier maintenance for.

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