We're digging even deeper in 2020
Our collection of research-based reports brings you a clearer picture of the CRM landscape to help you in your people-based marketing journey. Customer engagement requires the orchestration of strategy, data, advanced analytics, technology, campaign executions, and performance management. We look forward to bringing you these valuable insights as 2020 unfolds.
The Customer Engagement Report is our CRM complement to the quarterly media insights we share in the Digital Marketing Report (DMR). You’ll get cross-industry analysis of marketing statistics and trends in addition to articles and case studies to help you make better business decisions.
Featured This Quarter
Featured Case Studies
A leading pharmaceutical company used AI to
A UK newspaper company leveraged AI-driven models to build engagement from newsletters, increasing click-through rates by 200%.