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Three Key Trends from the 2021 Cyber Five

Retailers faced new challenges this year over the Cyber Five, stemming from the continuing pandemic and its impacts on consumer behavior, logistics, and more.
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Inspiring Best-in-Class Commerce Experiences

Step up your commerce game with tactics from unexpected industries. Despite their differences, brands across every industry have the same goal: convert consumers into customers. Because end-goal is to convert, commerce is at the hear of customer experiences.
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Content at Scale: Building a Modern, Simplified Approach

In this third installment of our four-part series on the challenges of driving content with speed, scale, and agility, Adam Lavelle shares new approaches to achieving that capability in today’s enterprise organizations.
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B2B Superpowers 2.0

The New Shape of Superpowered B2B Customer Experiences Through this annual global research study, we set out to understand how B2B brands can design the ultimate customer experience, and how this experience has evolved year on year.