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Inside Job: Making CX Work

Latest Episode

Customer Experience Transformation in Action with Shaun Myers and Nick Hague

Customer experience transformation is something that we talk about often on this show. But what does it look like for a B2B organization that started on their transformation journey five years ago? In this episode, Jose chats with Shaun Myers, Director of Supply Chain and Service at Brenntag, a nearly 150-year-old German chemical distribution company operating in more than 77 countries worldwide as well as B2B International’s Head of Growth, Nick Hague.

Other topics discussed:

  • Where Brenntag’s journey started
  • Mistakes to avoid
  • The results of embracing a CX mindset
  • The importance of employee engagement in CX transformation
  • The 6 key pillars of world class CX

Resources:

2021 Customer Experience Imperatives

Inside Job: Making CX Work

This podcast hosted by Jose Cebrian discusses CX transformation with the people who make it happen. Jose will interview guests across dentsu, brands, and partners to give listeners tips and examples of how transformation becomes a reality, from tech, to CRM, experience, and everywhere in between.

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