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Inside Job: Making CX Work

Latest Episode

Building a Customer-centric Organization with Margie Chiu

Changing how people work and producing outputs that matter, quickly and collaboratively, requires enterprise agility. In this episode, Margie Chiu, SVP of Merkle’s Consulting and Strategy Group talks about where to start to build a customer-centric organization and the importance of executive sponsorship. 

Inside Job: Making CX Work

This podcast hosted by Jose Cebrian discusses CX transformation with the people who make it happen. Jose will interview guests across dentsu, brands, and partners to give listeners tips and examples of how transformation becomes a reality, from tech, to CRM, experience, and everywhere in between.

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