The New World of Retail: Innovations and Beyond with Kelly Holmstrom and Dave Meeker
The world of retail and eCommerce drastically changed last year. In this episode, Jose sits down with Merkle’s Kelly Holmstrom and Isobar’s Dave Meeker to discuss how organizations have pivoted and innovated to harness digital experiences, which COVID-induced trends should (and shouldn’t) stick around, and making the most of in-person experiences going forward.
Inside Job: Making CX Work
This podcast hosted by Jose Cebrian discusses CX transformation with the people who make it happen. Jose will interview guests across dentsu, brands, and partners to give listeners tips and examples of how transformation becomes a reality, from tech, to CRM, experience, and everywhere in between.
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Episode Details
Host
EVP, Vertical Lead, Automobility, Travel, and Entertainment, Merkle
Guests
Real Time Interaction Management Lead
Head of Design & Innovation
Other topics covered:
• Innovations and the future of retail
• What should (or shouldn’t) stick around from last year's innovations?
• Data intersection with in-store sales opportunities
• Considerations for new buying habits going forward
Resources:
2021 Customer Engagement Report
