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The New World of Retail: Innovations and Beyond with Kelly Holmstrom and Dave Meeker

The world of retail and eCommerce drastically changed last year. In this episode, Jose sits down with Merkle’s Kelly Holmstrom and Isobar’s Dave Meeker to discuss how organizations have pivoted and innovated to harness digital experiences, which COVID-induced trends should (and shouldn’t) stick around, and making the most of in-person experiences going forward. 

Inside Job: Making CX Work

This podcast hosted by Jose Cebrian discusses CX transformation with the people who make it happen. Jose will interview guests across dentsu, brands, and partners to give listeners tips and examples of how transformation becomes a reality, from tech, to CRM, experience, and everywhere in between.

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Episode Details

Host

Senior Vice President, Marketing Strategy

Guests

Real Time Interaction Management Lead
Head of Design & Innovation

Other topics covered:
•    Innovations and the future of retail
•    What should (or shouldn’t) stick around from last year's innovations?
•    Data intersection with in-store sales opportunities
•    Considerations for new buying habits going forward

Resources: 
2021 Customer Engagement Report