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Commerce

Power connected commerce experiences across customer journey
500 +
global commerce associates
20
years building commerce solutions

Commerce is a brand’s moment of truth and the heart of the customer experience. Every touchpoint leading up to and following is in support of – and exists to drive people toward – a conversion. But that doesn’t mean the transaction is king. It’s about the experience and journey from initial awareness through product delivery that defines brands.

To meet your customers’ rising needs, you need omnichannel commerce experiences designed to fit into and fuel a connected digital and physical ecosystem. You need ecommerce websites that communicate seamlessly with stores, clienteling applications that connect with loyalty platforms, and mobile experiences that interact with kiosks and digital signage. And you need them all built in a way that reduces friction and delivers a service that’s on brand through shopping, shipping, unboxing, and even the potential return of goods.

Our connected commerce capabilities deliver world-class experiences in ways that are fast, proven, and designed to connect. This connectivity across every touchpoint is accomplished through unparalleled design, content, and experiences that engender loyalty.

 

The Forrester Wave™: Commerce Services, Q1 2021

Dentsu is named a Strong Performer in Forrester's newest evaluation of the top commerce services providers. Learn about why dentsu – powered by Merkle – is recognized for its strength in commerce strategy services, commerce platform development, and data, analytics, and content implementation services.

Download the Wave

 

Our Clients

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