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Digital & User Experience

Capture attention, and reward it
500 +
Experiences created
3,000 +
Customer experience touchpoints
$ 2 B
Of growth enabled for a single client
$ 128 M
Revenue attributed to personalized content for a client

Rising expectations require better customer experiences. But experience-minded consumers are thrifty with their clicks — using them like currency to gain access to pages that pique their interest.

Creative is how you seize these clicks from the competition and capture the attention of your target audience. Combining the staying power of the written word with the immediate impact of visual design, we spread your message in an engaging display that builds brand awareness, boosts click-ability, and increases conversions.

We are uniquely positioned to connect data, analytics technology, and automation to supercharge a high-performance experience capable of impacting your customers. Our experience strategy team focuses on your end user to devise omni-channel experiences that jump start the customer journey.

 

Merkle DX

We get to know people – really get to know them – then transform what we discover into experiences we know they’ll love. Ones that help you develop measurably deeper customer relationships and drive the growth of your business.

See our work


 

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Dentsu named a Leader in The Forrester Wave™: Adobe Implementation Services, Q2 2020

As part of the Dentsu network, Merkle’s strengths in customer experience, design, and analytics helped earn the highest scores possible in 10 criteria, including Adobe Advertising Cloud, Adobe Analytics Cloud, and Marketo Engage Capabilities.

Read more on the Dentsu site

 

The Forrester Wave™: Commerce Services, Q1 2021

Dentsu is named a Strong Performer in Forrester's newest evaluation of the top commerce services providers. Learn about why dentsu – powered by Merkle – is recognized for its strength in commerce strategy services, commerce platform development, and data, analytics, and content implementation services.

Download the Wave

 

 

Our Team

Global Experience & Commerce Lead
VP, Marketing Technology, Merkle
Sr. Director, Personalization and Experience Optimization Strategy, Merkle
Director of DX Research and Brand Strategy