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Email & Digital Messaging Platforms

Double down on the essential core of your customer communications

400 +
Digital messaging experts on staff
14
Year of experience in digital messaging
3,000
Campaigns managed on a monthly basis
99.8 %
Overall channel accuracy rate

Email is a key channel in your CRM program that focuses on customers and direct communication. It’s a fundamental marketing workhorse for many brands, but it is a challenging channel to execute in because it requires maximizing and integrating your technology, centralizing your data, keeping up with evolving compliance, and deliverability concerns. A successful email program demands a cohesive strategy and synergy with other channels and teams, as it relies on a high level of effort to deploy accurate campaigns.

Email programs involve considerable investment by brands and their marketers. The risk of not having a strong and trusted partner is failing technology, lack of reporting and insights, no direction or strategy, messages not making it to the inbox, and inaccurate content going to customers. All of which will fail to provide value to customers and drive results.

Our email solutions are a strategic blend of short– and long- term actions, with predictive analytics for insight into what's working and what's not. Through the industry’s best platforms: Adobe, Salesforce, and Oracle, we connect your messaging over your entire tech stack.

Targeted, personalized messaging helped a tech manufacturer increase ROI

Leading Tech Manufacturer Increases E-Commerce Revenue and ROI through Targeted, Dynamic, and Personalized Offers

View Case Study
Onboarding Emails and Lifecycle Management Increase Customers’ Lifetime Value Potential

Onboarding Emails and Lifecycle Management Increase Customers’ Lifetime Value Potential

View Case Study

Our Clients

  • OnStar
  • Bed, Bath & Beyond
  • It’s not lost on us how much [Merkle] is doing to make sure things get out on time as well as managing Adobe and internal teams.
    Global tech and electronics brand
  • It was raining sales this weekend! Thank you to the team for making this happen … we have exceeded our goals for the month with five days still left in the month.
    Global consumer packaged goods beverage brand
  • Thank you and the team for your fantastic support over the weekend! A good amount of last-minute changes came through and the entire team was incredibly responsive and timely in execution … the brands feel like Merkle really served as a key extension of the team during this very important timeframe.
    Global cosmetics and personal care company

Our Team