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Salesforce Social Customer Care

Meet your customers in their moment of need

Social media has become the go-to channel for customers to interact—both positively and negatively—with brands. As a result, the quick, two-way communication has changed the way customer service needs to operate.

Your customers expect a timely response, which puts pressure on your brand to handle social conversations quickly and effectively. That’s why it’s vital to have a holistic solution that allows you to meet your customers in their moment of need and on the channel of their choosing, while solving issues quicker and easier than ever.

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